Privacy Policy

Introduction

Avicab ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services, whether you are a passenger or driver.

Information We Collect

From Passengers

When you use our services as a passenger, we collect:

• Personal information: Name, email address, phone number, and profile photo
• Payment information: Credit/debit card details, mobile money information, and billing address
• Trip information: Pickup and destination locations, trip history, and preferences
• Location data: Real-time GPS location during trips for safety and navigation
• Communication records: Messages and calls with drivers and support team
• Device information: Device type, operating system, app version, and unique identifiers
• Usage data: App interactions, feature usage, and performance metrics

From Drivers

When you register and work as a driver, we collect:

• Personal information: Full name, email, phone number, date of birth, and profile photo
• Identity verification: Government-issued ID, driver's license, and passport information
• Vehicle information: Registration documents, insurance details, inspection certificates
• Background check data: Criminal history, driving record, and employment verification
• Financial information: Bank account details, tax information, and payment preferences
• Location data: Real-time GPS location while online and during trips
• Trip data: Route information, earnings, ratings, and trip history
• Performance metrics: Acceptance rates, completion rates, and customer feedback

Automatically Collected Information

We automatically collect certain information from all users:

• Device and network information: IP address, browser type, mobile network information
• App usage data: Features used, time spent in app, crash reports, and error logs
• Location information: GPS coordinates, accelerometer data, and gyroscope data
• Sensor data: Motion and orientation data for safety features

How We Use Your Information

For All Users

• Provide, maintain, and improve our transportation services
• Enable safety features including live tracking, emergency assistance, and incident response
• Process payments and manage financial transactions
• Communicate service updates, promotions, and important notices
• Analyze usage patterns to enhance user experience and platform performance
• Comply with legal obligations and resolve disputes
• Detect, prevent, and investigate fraud, abuse, and security incidents
• Provide customer support and respond to inquiries

For Passengers

• Match you with available drivers based on location and preferences
• Calculate accurate fares and estimated arrival times
• Enable trip sharing and location sharing with trusted contacts
• Provide trip receipts and expense tracking
• Offer personalized recommendations and promotions

For Drivers

• Verify identity and conduct background checks for safety
• Match you with passenger requests based on location and availability
• Calculate earnings, manage payments, and provide tax documentation
• Monitor driving patterns for safety and quality assurance
• Provide performance insights and improvement recommendations
• Ensure compliance with local transportation regulations

Information Sharing and Disclosure

Between Passengers and Drivers

To facilitate rides, we share limited information:

• Passengers receive: Driver's name, photo, vehicle details, license plate, and location
• Drivers receive: Passenger's name, photo, pickup location, and destination
• Both parties can communicate through our in-app messaging and calling features
• Trip details are shared for coordination and safety purposes

With Service Providers

We share information with trusted third parties who help us operate our platform:

• Payment processors for transaction processing and fraud prevention
• Background check providers for driver verification
• Mapping and navigation services for route optimization
• Cloud storage and computing services for data hosting
• Customer support and communication platforms
• Analytics and marketing service providers

Legal and Safety Requirements

We may disclose information when required by law or to protect safety:

• In response to legal processes, court orders, or government requests
• To law enforcement agencies for safety investigations
• To protect the rights, property, or safety of Avicab, users, or the public
• In connection with business transfers or corporate restructuring
• With emergency services during safety incidents

Data Security and Protection

We implement comprehensive security measures to protect your information:

• End-to-end encryption for sensitive data transmission
• Secure data storage with encryption at rest
• Regular security audits and penetration testing
• Multi-factor authentication for account access
• Employee training on data protection and privacy practices
• Incident response procedures for security breaches
• Compliance with international data protection standards

Your Rights and Choices

All Users

• Access and review your personal information
• Update or correct inaccurate information
• Delete your account and associated data
• Control location sharing and tracking settings
• Opt out of promotional communications
• Request a copy of your data in portable format
• Object to certain data processing activities

Driver-Specific Rights

• Access earnings and payment history
• Update vehicle and insurance information
• Control availability and working hours
• Request review of account restrictions or deactivations

Data Retention

We retain your information for different periods based on the type of data and legal requirements:

• Account information: Retained while your account is active and for 7 years after closure
• Trip data: Retained for 7 years for legal and tax compliance
• Payment information: Retained according to financial regulations (typically 7 years)
• Background check data: Retained for the duration of driver partnership plus 3 years
• Location data: Retained for 1 year unless required for ongoing investigations
• Communication records: Retained for 2 years for quality and safety purposes

When you delete your account, we will delete or anonymize your personal information within 30 days, except where longer retention is required by law or for legitimate business purposes.

International Data Transfers

Your information may be transferred to and processed in countries other than Nigeria. We ensure appropriate safeguards are in place, including standard contractual clauses and adequacy decisions, to protect your information during international transfers.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes through the app, email, or other prominent notice at least 30 days before the changes take effect.